Thank you for shopping at Zaiqah Royale.
If, for any reason, you are not completely satisfied with our food or the food is expired, we invite you to review our policy on refunds and returns.
The following terms are applicable for any products that you purchased with us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Zaiqah Royale, 84 Bricklane Basement, E1 6RL, London.
Goods refers to the items offered for sale on the service.
Orders means a request by you to purchase goods from us.
Service refers to the website.
Website refers to Zaiqah Royale, accessible from https://zaiqahroyale.com/
You means the individual accessing or using the service, or the company or other legal entity on behalf of which such individual is accessing or using the service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel your order on the spot if food is expired or you find unexpected things in food without giving any reason for doing so.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
- By phone number: 0208 0779 788
Conditions for Returns
In order for the goods to be eligible for a return, please make sure that:
- The Goods were purchased on the same day.
- The Goods are in the original packaging.
- The supply of goods that are suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
The following goods cannot be returned:
- The supply of goods made to your specifications or clearly personalized.
- The supply of goods, which, according to their nature, are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of goods that are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regularly priced goods may be refunded. Unfortunately, goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
Returning Goods
You are responsible for the cost and risk of returning the goods to us. You should send the goods to the following address:
84 Bricklane Basement, E1 6RL, London
We cannot be held responsible for goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.
Gifts
If the goods were marked as a gift when purchased and then shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren’t marked as a gift when purchased or the gift giver had the order shipped to themselves to give it to you later, we will send the refund to the gift giver.
Contact Us
If you have any questions about our Returns and Refunds Policy, please contact us:
- By phone number: 0208 0779 788
